Return Policy

Customer’s satisfaction is our top priority! In this section, you will learn more about our warrantees and return/exchange polices.

With our 30-Day Guarantee, you can make a return for one-time replacement or refund within 30 days after receiving the order.

If you feel there’s a manufacturing error or quality issue, please provide us an image of the deflect or your Rx through live chat or email (service@groofeyewear,com). Once verified, we will arrange 100% refund (shipping included) or offer a free exchange to you.

If you just don’t like the glasses or make a mistake in the order, after verified, we can offer 100% return of the order value (Shipping fee not included) or a one-time replacement after receiving the tracking number for previous glasses.

Our 90-Day Warrantee give you a one-time replacement pair within 90 days after receiving the order. Shipping fee and price difference may be applied.

1.  Making a return is easy! First contact us through live chat, email (service@groofeyewear,com). Tell us the order number and your request, we are happy to help!
2.  If you feel there’s a manufacturing error or quality issue, please provide us an image of the deflect or your Rx through live chat or email (service@groofeyewear,com), this information will help us verify the problem.
3.  Once return/exchange is approved, please send back the glasses to us,
4.  Please kindly send us the tracking number for your returns through live chat, email (service@groofeyewear,com)
5.  Once we received the tracking number, we will start the refund process within 2 business days, an email of notification will be sent to you when it’s complete. If you are asking for an exchange, we will start processing your new pair right after!

1.  Both warranties do not cover damage caused by accidents, negligence, or improper care. A shipping fee and price difference may apply for one-time replacement.
2.  Groof is not responsible for shipping damage or lost goods during return.
3.  Groof points used in the order are nonrefundable.
4.  Customer need to inform us the tracking number for returns through live chat, email (service@groofeyewear,com)

Except for accessories like glasses case, cleaning cloth, screw driver, clip-on shades, etc. All prescription glasses or sunglasses can be applied with our warrantees.

Sure, you can! If you want to change the frame or lenses for your replacement, please contact our customer service through live chat, email (service@groofeyewear,com). Please note that a price difference and shipping fee may be applied for your replacement.

It’s very easy, simply visit our shipping forwarder’s website and enter the tracking number given to you, you can easily follow up where your replacement is!

Delivery times may vary depending on the complexity of your order, please contact staff for more information on shipping times

Don’t worry! Just contact our customer service through live chat, email (service@groofeyewear,com) and we will help you out, make sure you have order number with you.